It is my sincerest hope that you, your family and all of your employees are well. Our thoughts go out to anyone who has been impacted by the virus.
The last few weeks have been very challenging for the wealth management industry. Market volatility has shaken investors and stressed all of us in the essential work we do daily to serve them. As wealth managers, financial advisors, investment managers and technology providers, we have never been more essential to the well-being and peace of mind of investors.
With this in mind, Vestmark stands ready to help.
The financial advisors you support are on the front lines, helping investors through this uncertain time. We know you are focused on them and we are focused on helping you to enable them to do as much as they can for their clients in these difficult times.
Because of the volatility, the trade volumes have been so high we have initiated more touchpoints for processing later in the afternoon in order to assure everything runs smoothly. We are working with some clients to address the mutual fund order and allocation volumes that have spiked dramatically. Other clients are seeing record level strategy change, withdrawal, and account opening requests and we are staying late to help process them.
Our support, outsourcing, and delivery teams are fully available to our clients throughout this disruption. We are committed to providing the same level of service and availability that you expect from Vestmark. As part of that commitment, we are working to ensure our employees who support you are safe and healthy. We anticipate no disruptions as we execute our own business continuity plan.
Please reach out to your Relationship Manager to discuss the ways in which we can better support your business. As always and especially in times like these, we appreciate your business. Thank you for being a valued partner, and I wish you good health.
By John Lunny, Chief Executive Officer